![]() Here are features all Dynamics 365 Customer Service hub users should be aware of. Dynamics 365 Customer Service hub is a platform that allows companies to personalize their relationships with clients, empower their teams to improve productivity, and retrieve even more data than before. Some of the controls, such as buttons for bolding and italicizing text, should be acquainted with users of common word processing applications. ![]() Knowledge base article editor The editor we use to create knowledge base articles comes with a variety of formatting options that allow changing the appearance of knowledge base documents. New reference panel to search for knowledge articles The new reference panel tabs assent agents to quickly find related records, or search knowledge articles for accounts, contacts, cases, and other knowledge articles. #Microsoft 365 customer service plusThe timeline section presents a unified opinion of anything that has happened with a case, such as an email received, follow-up tasks, and automatically produce system posts, plus any notes taken under customer interactions. You can now capture customer interactions and information by adding them as activities in the timeline section of the dashboard. Timeline view of customer interactions and activities Users can drill down into any section and the detail they require. The Tier 2 single-stream dashboard helps customer service managers and team leaders monitor more complex or escalated cases in an alone view.
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